Last updated: April 15, 2026

Canadian Diamond Academy (“we”, “us”, “our”) operates this website and online store, including all related content, features, tools, and services (the “Services”). Our store is hosted and powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us.

If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you. It does not include de‑identified or aggregated information.

We may collect the following categories of personal information, depending on how you interact with the Services and as permitted by applicable law:

• Contact Information: name, billing and shipping address, phone number, email address.
• Financial Information: payment card details, transaction information, payment confirmations.
• Account Information: username, password, security questions, preferences, settings.
• Transaction & Order Information: items viewed, added to cart, purchased, returned, exchanged, or cancelled.
• Communications: information you provide when contacting customer support or communicating with us.
• Device Information: IP address, browser type, device identifiers, network information.
• Usage Information: how you browse, interact with, or navigate the Services.

2. How We Collect Personal Information

We collect personal information from:

• You directly: when you create an account, make a purchase, contact us, or otherwise interact with the Services.
• Automatically: through cookies, pixels, and similar technologies when you browse or use the Services.
• Service Providers: such as Shopify and other vendors who process information on our behalf.
• Business Partners or Third Parties: such as marketing partners or analytics providers.

3. How We Use Personal Information

We may use your personal information for the following purposes:

a. Providing and Improving the Services

To operate the store, process payments, fulfill orders, manage your account, facilitate returns, personalize your shopping experience, and improve the Services.

b. Marketing and Advertising

To send promotional emails or messages, deliver targeted advertising, and show you relevant products based on your activity.

c. Security and Fraud Prevention

To authenticate accounts, detect and prevent fraud or malicious activity, and maintain the security of the Services.

d. Communication

To respond to inquiries, provide customer support, and maintain our relationship with you.

e. Legal Compliance

To comply with applicable laws, respond to legal requests, enforce our terms, and protect our rights.

4. How We Disclose Personal Information

We may disclose your personal information to:

• Shopify: which hosts our store and processes data to provide and improve the Services.
• Service Providers: including payment processors, shipping partners, IT providers, analytics services, and customer support tools.
• Business & Marketing Partners: who assist with advertising and promotional activities.
• Affiliates or Corporate Group Members.
• Parties involved in business transactions: such as mergers, acquisitions, or restructuring.
• Legal Authorities: when required to comply with law or protect our rights.

5. Relationship With Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your interactions with our store and other merchants using Shopify’s platform. Shopify may use this information to provide, improve, and protect the Shopify platform, including cross‑merchant analytics and enhanced features.

Shopify is responsible for processing this data and for responding to requests related to Shopify’s use of your personal information.

To learn more about Shopify’s privacy practices, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

6. Third‑Party Links

The Services may contain links to third‑party websites. We are not responsible for the privacy or security practices of these sites. You should review their policies before providing personal information.

7. Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction.

8. Security and Retention

While we implement safeguards to protect your information, no system is completely secure. Information transmitted online may not be fully secure in transit.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights and Choices

Depending on your location, you may have rights such as:

• Access / Know
• Delete
• Correct
• Portability
• Opt‑out of targeted advertising or data sharing
• Manage communication preferences

You may exercise these rights through the Services or by contacting us using the information below. We may need to verify your identity before processing your request.

We do not discriminate against individuals for exercising their rights.

10. International Transfers

Your personal information may be transferred to and processed in countries outside your residence. When transferring data from the EEA or UK, we rely on recognized legal mechanisms such as Standard Contractual Clauses.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us at:

Email: ask@canadiandiamondacademy.ca